November 2024 : Mastercard Digital Safari. Beyond Reaction: Proactive Economic Scenario Planning for Bank Success

September 2024 : Mastercard Digital Safari. AI Revolution in Customer Engagement: Unleashing the Power of Generative and Predictive Models in Banking and Fintech

October 2021 : Money 20/20. Remaining Barriers to Financial Inclusion

October 2018 : Money 20/20. Chairperson: Alternative Lending & FinTech Track

April 2017 : CXFusion. Tying It All Together: Connecting Your CX Program to the Bottom Line

March 2017 : LoopThinkCXO. Measuring Cross-Functional Effectiveness of Your Customer Journey

October 2016 : Money 20/20. Curating World-Class Customer Experiences in Financial Services

September 2016 : Edgar Dunn Payments Risk Manager Roundtable. Current Trends in Payments Industry Risk

July 2016 : MasterCard Global Risk Leadership Conference. Balancing Customer Experience with Security & Privacy

June 2016 : BayPay Forum. Balancing Customer Experience with Security & Privacy

February 2015 : American Banker Retail Banking Conference. Future of Mobile Payments

October 2015 : Money 20/20. Omni-Channel Banking & the Changing Role of the Physical Store

March 2015 : FS Ops Excellence Conference. Achieve Operational Excellence in a Heightened Regulatory Environment